Scene 1 of 15
CASE1 SUPERADMIN
Enterprise Command Center
Unlimited Scale. Total Control. Unprecedented ROI.

Platform Overview

12
Organizations
8,450
Active Cases
342
Active Users
181
Integrations
$2.4M
AI Savings (Q4)
ABC Insurance Co.
Cases: 2,340
Users: 85
Savings: $847K
Plan: Enterprise
XYZ TPA
Cases: 1,850
Users: 62
Savings: $623K
Plan: Enterprise
Premier Claims LLC
Cases: 1,245
Users: 48
Savings: $412K
Plan: Pro
National Comp Services
Cases: 890
Users: 34
Savings: $298K
Plan: Pro
Regional Workers Comp
Cases: 756
Users: 28
Savings: $234K
Plan: Starter
State Farm Workers Comp
Cases: 678
Users: 25
Savings: $198K
Plan: Pro
+ 6 More Organizations
Total Cases: 1,691
Total Users: 80
Savings: $556K
Growing: +15%
+ Add New Organization
White-label ready
Deploy in minutes

Automatic Case Distribution AI

94.2% Assignment Accuracy
847
Cases Auto-Assigned Today
38min
Avg Time Saved Per Case
85%
Reduction in Mis-assignments
$2.1M
Annual Labor Cost Savings
ML Assignment Factors
  • Case manager expertise & specialization
  • Current workload & capacity
  • Historical success rates
  • Geographic proximity
  • Language capabilities
  • Industry-specific experience
  • Certification & licensing
Real-Time Balancing
  • Dynamic workload distribution
  • Automatic overflow handling
  • Priority case escalation
  • Team capacity monitoring
  • Predictive assignment
  • Holiday/PTO adjustments
  • Emergency reallocation
Custom Rules Engine
  • Organization-specific routing
  • Client preference enforcement
  • Regulatory compliance rules
  • Complex injury type routing
  • High-value case escalation
  • Fraud flag handling
  • Override capabilities
Platform-Wide Impact
538 hours saved this week across all orgs
Zero manual triage required
15% faster case resolution times

Enterprise Team Management

342
Total Users
89
Case Managers
47
Nurses
24.7
Avg Cases/User
User Management
  • Role-based access control (RBAC)
  • Single sign-on (SSO) integration
  • Multi-factor authentication (MFA)
  • Granular permission sets
  • Audit trail logging
  • Session management
  • Bulk user provisioning
Performance Analytics
  • Case closure rates by user
  • Average resolution times
  • Client satisfaction scores
  • Cost savings per adjuster
  • Quality metrics tracking
  • Productivity benchmarking
  • Top performer identification
Capacity Management
  • Real-time workload monitoring
  • Burnout risk detection
  • PTO/vacation tracking
  • Capacity forecasting
  • Team utilization rates
  • Shift scheduling integration
  • Automatic load balancing
Top Performers This Month
Sarah Chen - ABC Insurance
127 cases closed • $847K savings • 4.9/5 rating
Mike Rodriguez - XYZ TPA
114 cases closed • $623K savings • 4.8/5 rating
Jennifer Kim - Premier Claims
98 cases closed • $412K savings • 4.9/5 rating

Vendor & Client Management

Vendor Network (1,247 Providers)
Provider Management
  • Credentialing & licensing verification
  • Quality score tracking (1-5 stars)
  • Cost comparison & benchmarking
  • Network adequacy monitoring
  • Contract & rate management
  • Performance-based ranking
  • Auto-referral routing
Network Breakdown
Physicians: 423
PT Clinics: 289
Hospitals: 156
Pharmacies: 187
IME Providers: 78
DME Suppliers: 114
Client Management (12 Organizations)
Organization Onboarding
  • White-label configuration
  • Custom branding & domains
  • User provisioning & training
  • Integration setup automation
  • Workflow customization
  • Compliance templates
  • Go-live support & monitoring
Client Health Scores
Excellent (9-10): 8 orgs
Good (7-8): 3 orgs
Needs Attention: 1 org
Avg NPS Score: 72

Integration Network: 181 Connections

181
Total Integrations
172
Active & Syncing
95%
Uptime Rate
20 Integration Categories
🏥
EHR Systems
12
📊
Claims Mgmt
8
🏢
TPA Systems
8
💊
Pharmacies
24
🔬
Labs
18
🏛️
State Boards
50
🏋️
PT Networks
15
⚕️
IME Providers
12
🩺
DME Suppliers
10
⚖️
Legal
9
💰
Bill Review
6
📋
UR Services
5
💼
Voc Rehab
4
👨‍⚕️
Nurse CM
3
🔍
Investigation
3
📊
MSA Admin
2
💪
FCE Providers
2
🏥
Work Hardening
2
📄
Lien Mgmt
2
➕
Other Services
6
Integration Impact
15+ hours/week saved per adjuster
90% reduction in manual data entry
Real-time sync across all systems

Enterprise Savings & Analytics

💰 Cost Savings Breakdown (Q4 2025)
AI Detection (Early Intervention)
$847K
Fraud Prevention
$623K
Network Optimization
$412K
Faster RTW Programs
$298K
Reduced Litigation
$234K
TOTAL QUARTERLY SAVINGS
$2.41M
📊 Key Performance Metrics
Avg Cost Per Case
$18,450
Avg Resolution Time
87 days
RTW Success Rate
76%
Client Satisfaction (NPS)
72
Litigation Rate
8.2%
↓ 23% vs Industry Avg
Outperforming
Custom Report Builder
  • Drag-and-drop report designer
  • 200+ pre-built templates
  • Real-time data refresh
  • Multi-org comparisons
  • Scheduled email delivery
  • Export to Excel/PDF/CSV
Predictive Analytics
  • Cost forecasting (90% accuracy)
  • RTW probability predictions
  • Litigation risk scoring
  • Fraud detection algorithms
  • Trend analysis & alerting
  • Budget impact modeling
Data Warehouse
  • 5-year historical data
  • Tableau/Power BI integration
  • API access for custom tools
  • HIPAA-compliant data lake
  • Cross-org benchmarking
  • Industry comparison data

Enterprise Crisis Response

CRISIS RESPONSE SYSTEM ARMED
Ready to activate emergency protocols across all 12 organizations.

Last drill: September 15, 2025 | Response time: 4.2 minutes | 100% team participation
Mass Casualty Events
  • One-click activation across all orgs
  • Automatic case prioritization
  • Emergency resource allocation
  • Real-time coordination dashboard
  • Multi-org team mobilization
  • 24/7 command center activation
  • State board auto-notification
Natural Disaster Response
  • Geographic impact assessment
  • Affected case identification
  • Alternative provider routing
  • Emergency contact activation
  • Supply chain contingencies
  • Claims surge management
  • Recovery coordination
Organizational Emergencies
  • Data breach response protocols
  • System outage failover
  • Fraud ring detection & response
  • Regulatory audit support
  • Leadership transition plans
  • Business continuity activation
  • Communication escalation
Crisis Response Capabilities
Emergency Notifications: SMS, email, push to 342 users in under 60 seconds
Command Dashboard: Real-time view of all affected cases, resources, and teams
Resource Pool: 1,247 vetted providers on standby for surge capacity
Communication Hub: Unified platform for cross-org coordination & updates

White-Label Platform

Deploy Your Brand. Scale Your Platform.
Each organization gets a fully customized experience while you maintain centralized control
Visual Customization
  • Custom logos & brand colors
  • Personalized domains (claims.client.com)
  • Themed UI & color schemes
  • Custom email templates
  • Branded mobile apps (iOS/Android)
  • Client-specific landing pages
  • Portal customization
Workflow Customization
  • Custom case lifecycles
  • Organization-specific routing rules
  • Client approval workflows
  • State-specific compliance templates
  • Custom form builders
  • Branded communications
  • Tailored reporting
Enterprise Control
  • Centralized platform updates
  • Unified security policies
  • Cross-org reporting & analytics
  • Global integration management
  • Consolidated billing
  • Platform-wide AI improvements
  • Single pane of glass admin
Example: ABC Insurance Co. White-Label
What They See:
  • ✓ ABC Insurance branding everywhere
  • ✓ claims.abcinsurance.com domain
  • ✓ Their logo, colors, fonts
  • ✓ Custom workflows & forms
  • ✓ "ABC Claims Portal" name
What You Control:
  • ✓ Platform infrastructure & updates
  • ✓ AI/ML models & improvements
  • ✓ Integration management (181)
  • ✓ Security & compliance
  • ✓ Cross-org analytics & benchmarking

Case Manager Performance Dashboard

342
Active Case Managers
87%
Avg. Performance Score
24.7
Avg. Cases Per Manager
12
Need Attention
Top Performers This Month
1
Sarah Chen
ABC Insurance Co. • Senior Case Manager
98%
47 cases • 3.2 days avg close time
2
Michael Torres
XYZ TPA • Case Manager
95%
52 cases • 3.8 days avg close time
3
Emily Rodriguez
Premier Claims LLC • Senior Manager
93%
41 cases • 4.1 days avg close time
⚠️ Managers Needing Support (12)
• 8 with high case loads (>35 cases)
• 3 with declining performance metrics
• 1 with elevated stress indicators
AI recommends: workload rebalancing + training
💡 AI Insights
• Team velocity up 18% this quarter
• Top performers specialize in complex cases
• Afternoon training sessions boost retention 24%
Recommended: expand peer mentorship program

Intelligent Workload Balancing

AI Workload Distribution Active
System automatically redistributes cases based on: • Current case load and complexity • Historical performance and expertise • Real-time availability and schedule • Geographic proximity and timezone • Predicted case duration and difficulty
Before AI Balancing
Manager A
42 cases
Manager B
35 cases
Manager C
16 cases
⚠️ Unbalanced: 163% variance
After AI Balancing
Manager A
28 cases
Manager B
27 cases
Manager C
26 cases
✓ Balanced: 8% variance • +32% team efficiency
Active Red Flags Requiring Admin Review
3 Critical Issues Detected:
• Manager "Jennifer Lee" - 41 cases, 87% above recommended load, declining performance
• Manager "David Kim" - Extended sick leave, 28 cases need immediate reassignment
• Organization "Regional Workers Comp" - 23% staff turnover in 30 days, morale alert

AI Recommended Actions: Reassign 15 cases from Lee, distribute Kim's cases, schedule Regional WC leadership call

Enterprise Communication Hub

# Emergency Response Team 12 online
SC
Sarah Chen 10:23 AM
Just flagged Case #4756 - potential Cauda Equina. AI confidence 88%. Emergency transport initiated. Dr. Kim notified.
ER
Emily Rodriguez 10:24 AM ADMIN
Good catch Sarah! I've escalated to medical director and state board. MRI pre-auth approved. Cost estimates look good.
MT
Michael Torres 10:25 AM
Adding this to our monthly training. Perfect example of AI early detection saving lives 👍
AI
Case1 AI Assistant 10:26 AM BOT
📊 Case #4756 Update:
• Patient arrived at St. Mary's ER: 10:24 AM
• Dr. Kim available for immediate eval
• Estimated intervention cost: $48,250 (vs $230K+ if delayed)
• Lifetime care costs avoided: ~$2.1M
• State board auto-filed: ✓ Approved
💬 Type a message...
Active Channels
# Emergency Response Team
# Case Manager Support
# Medical Director Updates
# Training & Development
# IT Support
# General Announcements
Platform Features
✓ Real-time messaging
✓ File & document sharing
✓ @mentions & notifications
✓ AI bot integration
✓ Case-specific threads
✓ Video conferencing
✓ Search & archive
This Week
3,847 messages sent
892 files shared
47 video calls
2.3 min avg response time

Enterprise Document Management

847K
Total Documents
12.4 TB
Storage Used
2,340
Uploaded Today
0.8s
Avg Search Time
📄
342K
Medical Records
MRIs, X-rays, lab results, physician notes
💰
198K
Financial Documents
Invoices, EOBs, payment records, audits
⚖️
127K
Legal & Compliance
State filings, IME reports, depositions
🔍 AI-Powered Document Intelligence
Automatic Classification:
• OCR + ML categorization
• Extract key data points
• Auto-link to cases
• Detect duplicates
Smart Search:
• Natural language queries
• Cross-case search
• Similar document finding
• Redaction compliance
256-bit AES
Encryption at Rest
HIPAA
Fully Compliant
99.99%
Uptime SLA

Analytics & ROI Dashboard

$2.4M
AI-Identified Savings
Q4 2025 • +18% vs Q3
327%
Avg. Client ROI
First 12 months
18.3
Days Avg Close Time
↓ 47% from industry avg
Savings Breakdown by Organization (Q4 2025)
ABC Insurance Co.
2,340 cases • Enterprise plan
$847K
Early intervention: $412K • Fraud detection: $284K • RTW optimization: $151K
XYZ TPA
1,850 cases • Enterprise plan
$623K
Drug interaction alerts: $287K • Case duration reduction: $218K • Vendor optimization: $118K
Premier Claims LLC
1,245 cases • Pro plan
$412K
Medical cost reduction: $198K • Litigation avoidance: $142K • Other: $72K
+ 9 More Organizations
5,015 combined cases
$518K
Avg $57K per organization
📊 Custom Report Builder
• Drag-and-drop report designer
• 50+ pre-built templates
• Real-time data refresh
• Export to Excel, PDF, PowerPoint
• Schedule automated delivery
• White-label for clients
• API access for BI tools
💡 Popular Reports
• Executive Dashboard (weekly)
• Savings Analysis (monthly)
• Case Manager Performance (monthly)
• Vendor Cost Comparison (quarterly)
• Compliance & Audit Log (on-demand)
• Client-specific ROI Reports
• Trend Analysis & Forecasting
Built for Enterprise Scale
∞
Unlimited Scale
Add organizations instantly. No limits.
181
Integrations
Deploy to all orgs instantly
94%
Auto-Assignment
ML-powered case distribution
$2.4M
Quarterly Savings
AI-identified cost reductions
One Platform. Every Organization.
Scale Workers' Comp AI Across Your Enterprise