Team Dashboard
Overview of your team's performance and AI activity
AI Performance Overview
Recently Completed Cases
Recent Activity
Team Capacity Snapshot
Sarah Johnson
Senior Case Manager
Marcus Chen
Case Manager
Emily Martinez
Senior Case Manager
Full Team List
Manage your team of 6 case managers
Sarah Johnson
ActiveSenior Case Manager • 5 years exp
Marcus Chen
At CapacityCase Manager • 3 years exp
Emily Martinez
ActiveCase Manager • 4 years exp
David Thompson
ActiveJunior Case Manager • 2 years exp
Lisa Rodriguez
ActiveCase Manager • 3 years exp
James Wilson
ActiveSenior Case Manager • 6 years exp
Incoming Cases
12 new cases awaiting assignment
Case #47823
URGENT Lower Back InjuryEmployee: Robert Martinez • Injury Date: Oct 1, 2025 • Industry: Manufacturing
Assign to Emily Martinez (68% capacity, specialization match: 94%)
Case #47824
HIGH Shoulder StrainEmployee: Jennifer Lee • Injury Date: Oct 2, 2025 • Industry: Healthcare
Assign to Sarah Johnson (82% capacity, specialization match: 91%)
Case #47825
STANDARD Carpal TunnelEmployee: Thomas Anderson • Injury Date: Oct 3, 2025 • Industry: Office/Admin
Assign to James Wilson (71% capacity, specialization match: 89%)
Case #47826
HIGH Knee InjuryEmployee: Maria Garcia • Injury Date: Oct 3, 2025 • Industry: Retail
Assign to David Thompson (74% capacity, specialization match: 87%)
Case #47827
STANDARD Wrist SprainEmployee: Carlos Hernandez • Injury Date: Oct 4, 2025 • Industry: Construction
Assign to Lisa Rodriguez (87% capacity, specialization match: 92%)
Alerts & Messages
Critical alerts and team communications
Critical Alerts
Marcus Chen at Critical Capacity - 96%
URGENTTeam member is significantly overloaded with 67 active cases. Immediate redistribution recommended to prevent burnout and maintain quality of care.
3 Cases Flagged for Manual Review
AI FLAGAI detected complex cases with low confidence scores requiring manager oversight. Cases: #47823, #47891, #47904
Team Resolution Time Increased
WARNINGAverage resolution time increased 18% this week from 11.8d to 13.9d. Review workload distribution and case complexity.
Team Messages
Need assistance with Case #47823 - patient has multiple injury sites. Should we escalate to specialist?
Great work team! We exceeded our resolution time target this month by 12%. Keep it up!
Can someone cover my cases tomorrow afternoon? Have a training session scheduled.
AI Suggestions
Consider reassigning 8 cases from Marcus to Emily to balance workload. Estimated 24% improvement in team efficiency.
Case #47826 (Knee Injury) would be better suited for James Wilson based on historical success rate with similar cases.
Team performance improved 15% after implementing AI auto-assignment. Consider expanding to all case types.
Reports & Analytics
Comprehensive team performance and case outcome reports
Case Volume Trend
Resolution Time by Injury Type
Individual Team Performance
| Team Member | Cases Completed | Avg Resolution | Success Rate | Client Rating | Performance |
|---|---|---|---|---|---|
|
SJ
Sarah Johnson
Senior Manager
|
147 | 10.2d | 96.3% | 4.9/5 | Excellent |
|
MC
Marcus Chen
Case Manager
|
128 | 13.7d | 92.1% | 4.6/5 | Good |
|
EM
Emily Martinez
Case Manager
|
156 | 9.8d | 97.4% | 4.8/5 | Excellent |
|
DT
David Thompson
Junior Manager
|
94 | 12.4d | 89.7% | 4.5/5 | Good |
|
LR
Lisa Rodriguez
Case Manager
|
132 | 11.3d | 94.8% | 4.7/5 | Excellent |
|
JW
James Wilson
Senior Manager
|
190 | 10.7d | 95.2% | 4.8/5 | Excellent |
Settings & Configuration
Manage your account, team preferences, and system settings
Profile Information
Sarah Thompson
Admin - Department Manager
Preferences
Team Configuration
Set the maximum number of active cases each manager can handle
Notification Preferences
Password & Authentication
Two-Factor Authentication
Recent Login Activity
Case #47823 - Lower Back Injury
Robert Martinez • Received 2 hours ago
Patient Information
Injury Details
Employee was lifting heavy machinery parts (approximately 50 lbs) when they felt a sudden sharp pain in their lower back. The incident occurred while transferring equipment from storage to the production line. No assistance was available at the time. Employee immediately reported to supervisor and was sent to medical facility.
Medical Information
- Immediate rest and ice therapy (48 hours)
- Physical therapy sessions (3x per week)
- Pain management medication as prescribed
- Ergonomic assessment of workstation
- Gradual return-to-work program
AI Analysis & Recommendations
Case Timeline
Documents & Attachments
AI Flagged Cases - Manual Review Required
3 cases flagged with low confidence scores requiring manager oversight
Case #47823
URGENT Lower Back Injury- Multiple injury sites detected requiring specialist coordination
- Patient has pre-existing condition affecting treatment options
- No clear specialization match - requires manual expertise assessment
- Conflicting availability patterns among recommended case managers
AI Analysis
Case #47891
HIGH Shoulder Injury- Unusual injury pattern not matching historical data well
- Patient age and work requirements create special considerations
- Multiple top candidates with similar scores - needs tie-breaker decision
AI Analysis
Case #47904
STANDARD Wrist Injury- Limited historical data for this specific injury type in construction sector
- Patient's work requirements suggest need for specialized rehabilitation approach
- Insurance coverage constraints affecting treatment option recommendations
AI Analysis
Redistribute Cases - Workload Balancing
Optimize team capacity and prevent burnout by redistributing cases
Team Capacity Overview
AI Redistribution Recommendations
Optimal Redistribution Plan
Based on specialization matching, current capacity, and historical performance, we recommend redistributing 13 cases from Marcus Chen to balance team workload and improve overall efficiency by an estimated 24%.
Marcus Chen's Cases - Select to Redistribute
| Case ID | Patient | Injury Type | Days Active | Priority | AI Suggested Assignee | |
|---|---|---|---|---|---|---|
| #47891 | Amanda Foster | Shoulder Injury | 14 days | High |
EM
Emily Martinez
94% match
|
|
| #47734 | Kevin Park | Lower Back | 21 days | Standard |
JW
James Wilson
91% match
|
|
| #47658 | Rachel Kim | Knee Injury | 28 days | High |
JW
James Wilson
93% match
|
|
| #47589 | Daniel Torres | Lower Back | 35 days | Standard |
EM
Emily Martinez
97% match
|
|
| #47512 | Laura Bennett | Wrist Sprain | 42 days | Standard |
EM
Emily Martinez
96% match
|